FAQs

What is a "Target"?
A Target is one of the "things" you want to track. A Target is generally a person, place or product that is stationary. A Target could be a Tag or a Mobile device, it's your choice.

How do I select or create a "Target"?
On the TAP dashboard you will have a list of your Tags and Mobile devices. Make sure you re-Name your Tags in the Tag Management screen. Scroll or filter to find the name of the Mobile device or Tag you want to track, then Select that item you want to track as a "Target" by turning the toggle ON on the right hand side of the screen.

How do I Name my Tags?
Go to the Tag Management screen in the platform to see the list of Tags you've ordered. Initially, they’ll be named "Tag 1, Tag 2, Tag3" and so on. Click on the name "Tag 1" to re-Name it in the platform.

Who can I invite to the Mobile app?
You can invite anyone to download the Mobile app and use TAP.

What's the difference between a Mobile admin user, and a regular Mobile user?
A Mobile admin user can Turn Tags on in the field. A regular Mobile user will simply download the app and tap Tags for you to track. All Mobile users just need to download the app, set up or confirm their profile and start tapping. TAP will figure out the rest.

How can I make someone a Mobile admin user?
Go to the Mobile device Management screen on the platform. Find the name of the Mobile device you want to give admin rights to, then turn the toggle ON on the right hand side of the screen.

What’s the order of the set up Steps again?

  1. Order your Tags
  2. Name your Tags
  3. Select your Targets
  4. Turn your Tags on
  5. You’re all set up

I have an iPhone and I can't tap a Tag?
On an iPhone, imagine the NFC "reader" is located in the very middle of the top edge of the iPhone. Tap your Tag with your iPhone as if the top, middle edge is the iPhone is a wand. If you continue to have problems please contact us directly for immediate support.

How does TAP's pricing work?
Software licenses are paid monthly or annually. Hardware is paid for per order.

How does TAP's Enterprise software pricing work?
All of TAP's software licenses are paid in advance on a monthly basis. Each tier gives you access to more solutions. TAP can also build bespoke API integrations or webhooks upon request.

Does TAP integrate with _________?
TAP has been developed so that it can be integrated with almost any third-party software. For Enterprise clients TAP will build out bespoke API integrations or webhooks for you. If you're a SaaS client, keep an eye out for TAP's Zapier app coming soon.

Tell me more about TAP's hardware?
If you're an Enterprise client, you can personalise all of your hardware. Contact TAP to order personalised or custom branded Tags, or replace your Tags with RFID wristbands or lanyards. All of TAP's hardware is priced on a per order basis.

I'm a SaaS client, how do I track more Targets?
If you've reached your Target limit, simply follow the links to upgrade your account and track more Targets.

How do I order more Tags?
To order more Tags, go to the Tag Management screen and follow the links to add more Tags to your account.

How does the 30 day free trial work?
As a new client to TAP, we give you 30 days to receive your order of Tags and set yourself up. After your free trial ends, you'll receive an email confirming payment for the TAP account you signed up for.

What happens after my 30 day free trial ends?
After your free trial ends, you'll receive an email confirming payment for the TAP account you signed up for. All TAP plans are paid for in advance, on a monthly basis.

Can I change my plan?
You can upgrade, downgrade or cancel at any time. Click on "Billing and plans" in your TAP account to change your plan.

Do I have to sign a long-term contract?
No. You can pay as you go on a month-to-month plan and cancel at any time.

Will my data be private and safe?
We take data security seriously. Please check our Terms and Privacy Policy for full details on the measures TAP takes to ensure your data is secure.

Still have a question? Email us at support@tapitevents.com